Terms & Conditions


By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact The Handmade Craft House before placing an order with us either by email at: mail@handmadecrafthouse.co.uk or by post using the address given below.

By placing an order via this website you are making an offer to The Handmade Craft House to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received.  This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Handmade Craft House for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Once your order has been dispatched, the completion of the contract between The Handmade Craft House and yourself takes place. We cannot fulfil any obligations due to the following reasons:

•The product you ordered being unavailable from stock

•Our inability to obtain authorisation for your payment

•The identification of a pricing or product description error

•Customers who fail to reach any order criteria set out in the Terms & Conditions

If there are any problems with your order, you will be contacted by a member of the Handmade Craft House  either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact us at mail@handmadecrafthouse.co.uk . If your order has already been despatched please follow the procedure set out in Returns Policy.

Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.


Payment for all orders is at point of despatch.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus cost of delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under law you must:

•Register by providing your real name, phone number, e-mail address, payment details and other requested information

•Be over 18 years of age

•Stipulate a delivery address.

•Possess a valid credit or debit card issued by a bank acceptable to our checkout provider (Paypal)

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Paying by Bank Transfer

We also accept payment via BACS (Direct Bank Transfer) to transfer the funds directly into our bank account.

If you choose to pay by BACS you will need to contact your bank to instruct them to transfer the money to our account – the details of which can be found on the order confirmation e-mail that will be sent to you.

We will hold the contents of your order for up to 21 days. If the funds have not come through within this time we will cancel the order.

Once we have received payment we will ship your order to you.

Paying by Cheque
You can also pay via Cheque.

We will hold the contents of your order for up to 21 days. If we have not received your cheque within this time we will cancel the order.

Once the cheque has cleared we will ship your order.

Returns and Cancellations

Our full Returns and Cancellations policy can be found here.

Terms & Conditions of Sale

By accepting the Terms & Conditions, customers agree to read all our policies of sale in the ‘Ordering Information’ pages situated in the menu at the bottom of the screen.

Our details

The Handmade Craft House
Ruthwell Station
United Kingdom

Email: mail@handmadecrafthouse.co.uk

Alternative Dispute Resolution for Consumer Disputes

As a result of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, online sellers of goods or services must provide a link to the European Online Dispute Resolution platform on their website.

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